Arizona Process Server Education, operated by Strategic Intelligence Services PLLC (“we,” “us,” or “our”), respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
- Account information: name, email address, and password (stored in hashed form).
- Purchase information: records of your transactions. Payment card details are processed by Stripe and are never stored on our servers.
- Learning activity: lessons viewed, progress, exam scores, flashcard reviews, CE hours, and uploaded documents you choose to store.
- AI tutor interactions: the questions you ask, used to generate responses and improve the Service.
- Technical data: device, browser, and usage information collected through standard logs and cookies.
2. How We Use Your Information
- provide, maintain, and personalize the Service and your learning progress;
- process payments and manage your membership or course access;
- send transactional emails such as receipts, account notices, and important updates;
- respond to support requests and improve our content and platform;
- maintain security and prevent fraud or abuse.
3. Third-Party Service Providers
We share limited information with trusted providers strictly to operate the Service, including Stripe (payment processing), cloud hosting and storage providers, AI model providers (for the tutor), analytics providers (PostHog), and email delivery services. These providers are bound to use your information only to provide services to us. We do not sell your personal information.
4. Cookies & Analytics
We use cookies and similar technologies to keep you signed in, remember preferences, and understand usage. You can control cookies through your browser settings; disabling them may affect functionality.
We use PostHog, a product-analytics provider, to understand how the Service is used (such as pages visited and features used) so we can improve it. On-screen session recording (session replay) is disabled. If we enable session replay in the future, sensitive fields will be masked and we will update this policy. You can limit analytics by disabling cookies in your browser.
5. Data Retention & Security
We retain your information for as long as your account is active or as needed to provide the Service and comply with legal obligations. We use reasonable administrative, technical, and physical safeguards to protect your data, though no method of transmission or storage is 100% secure.
6. Your Rights
You may access, update, or request deletion of your personal information by contacting us. You may also unsubscribe from non-essential emails at any time. We will respond to verified requests as required by applicable law.
7. Children’s Privacy
The Service is intended for adults (18+) and is not directed to children. We do not knowingly collect information from anyone under 18.
8. Changes & Contact
We may update this Privacy Policy periodically. Material changes will be posted on this page with a revised date. For privacy questions or requests, contact info@arizonaprocessservereducation.com or call 480-588-0511.
